LIMITED LIFETIME WARRANTY
Thank you for your interest in the products or service from CUEISTIC.
This Limited Lifetime Warranty applies to physical goods, and for only physical goods purchased from CUEISTIC except for a used resold product. Resold, used products carry NO warranty, written or expressed at any given time.
WHAT DOES THIS LIMITED LIFETIME WARRANTY COVER?
This Limited Lifetime Warranty covers any defects in materials or workmanship under normal use during the warranty period.
During the warranty period, CUEISTIC will repair or replace, at no charge to the Customer, products or parts of a product that proves defective because of improper material or workmanship, under normal use and proper maintenance.
WHAT WILL WE DO TO CORRECT PROBLEMS?
CUEISTIC will either repair the Product, at no charge, using new replacement parts Or parts that we can create to rectify the ongoing claim or issue.
Wear and tear is not covered in the warranty for example, if you play a lot and your tip wears out we are not responsible for the replacement of that tip.
HOW LONG DOES THE WARRANTY COVERAGE LAST?
The Warranty period for physical products purchased from CUEISTIC is 180 days from the day of purchase.
A replacement physical good or part assumes the remaining warranty of the original physical good for 180 days from the date of replacement or repair, whichever is longer. This applies to any payment type schedule, if the customer is approved to be on a payment schedule, the warranty begins as soon as the customer has the product in hand, NOT from the time the full payment was entered. This warranty runs throughout the entire payment process beginning on day one of the payment schedule and reception of our prducts. This also includes any trade-in trade-up type transactions as well.
WHAT DOES THIS WARRANTY NOT COVER.
This Limited Lifetime Warranty does not cover and problems that is caused by:
Conditions, malfunctions, or damage not resulting from defects in materials or workmanship under normal and proper play of the product. Any abuse, sidle load actions or acts of anger taken out on the product will NOT be covered under warranty. It is to the sole discretion of the company, CUEISTIC, to determine the extent of such damage and to also determine the actions set forth during the damage occurance. CUEISTIC will ask for a fully detailed statement of events during the damage occurrence, failure to provide a DETAILED explanation will result in voiding all warranties mentioned here.
Ravage Carbon Composite shafts, or any other type of products we produce, are not designed to take a side impact OR withstand any extensive lateral pressure. They should NOT be bent excessively, hit on the table or any other objects, or treated with any abrasives, solid or liquid. We recommend protecting your shaft with a cue case and joint protectors.
To clean any type of carbon composite type products just plain soap and water is sufficient, any solvets or any other type of abrasive materials will voind the warranty. Do not use soap and water on our wooden shafts. Please wipe with a soft cotton cloth or very lighty dampened majic eraser to get any staining out of the wood itself. All shafts produced at CUEISTIC are sealed using the best sealing products in the industry. If you are unsure please reach out to us and we will advise. Shaft cleaning is available for $10 here at CUEISTIC.
Ravage break shafts have a unique one-piece ferrule. The construction of this end is limited to the way it was produced. Any type of manipulating of the ferrule will result in this warranty being void. This means cutting the ferrule flat, on the RAVAGE BREAK SHAFTS, to install any type of any break tip or any other type of manipulation. If you are unsure please reach out to CUESITIC BEFORE changing anything on this shaft, we are here to answer any questions you may have. www.cueistic.comor email us at firstname.lastname@example.org.
HOW DO I SUBMIT A CLAIM?
To obtain warranty service, you must first contact CUEISTIC during Business hours of 8AM to 5PM 7 days a week using the methods provided immediately above this statement.
PLEASE NOTE: FAILURE TO FOLLOW THESE GUILDELNE WILL VOID THE WARRANTY. CLAIMS THAT COME THROUGH FACEBOOK AT 1AM IN THE MORNING, OR ANY OTHER TIME OUTSIDE OF NORMAL USINESS HOURS, WILL BE IMMEDIATELY IGNORED UNTIL THE PROPER PROCEEDURES ARE FOLLOWED!!! THIS IS IN EFFECT FOR ANY TYPE CLAIM!
ADDITOJNAL WARRANTY INFORMATION AND DISCLAIMER.
Under no circumstance is CUEISTIC required to refund any customers purchase due to customer negligence or dislikes of the product. We will either offer a discount on another product OR possibly issue a replacement product, OR repair the damage if the product is repairable.
If we deem the damage has been incurred thru a violent act of misuse of the product we are not responsible for any type of monies or replacement products, if you broke this during an act of rage or violent act it is your own fault we will not be held liable. We do not issue refunds. We have an exceptionally large business here and we produce some of the best products in the industry. We WILL work with every customer to resolve any ongoing issues whatsoever. Failure to comply with any type of this warranty will immediately void any said warranty.
Any type of misrepresentation to the public about any ongoing issues or product or failures uploaded or written to any type of open source social media will result in either this warranty being void and the proper channels will be followed for slanderous acts or for conviction type purposes. CUEISTIC will rise to any occasion to ensure the products they produce will be above standard and any type of bashing or ignorant or complaint type remarks will fully be dealt with for the specific the situation. PERIOD!
We ask that if you have an issue, come to us, not your buddies, we are here to assist and try to find a valid solution for any situation. We are exceptionally good to work with and do not want any products out in the market at any given time that are less than exceptional.
REGULAR BUSINESS HOURS ARE 7 DAYS A WEEK FROM 8AM EASTERN TIME TO 5PM EASTERN TIME.